Frequently Asked Questions
Everything you need to know about shopping with CAFELAX.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 10 to 21 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
CAFELAX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
How can I contact customer support if I have an issue?
Our dedicated support team is available via email at support@cafelax.com or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.